EA refuses to refund user for SimCity, threatens account ban

SimCity is having issues right now and majority of people are unable to play the game.

One user was understandably frustrated with this and tried to ask a refunding citing the official EA press release which said “if you regrettably feel that we left you down, you can of course request a refund for your order.”

The customer service representative acknowledged the press release but then later added “it is also the our discretion to process a refund.”

Not only that he also mentioned that if the user tries to dispute it, his “account will be banned.”

You can check the screen grab of the conversation below. This was posted on the EA forums.

EA is upset with the reputation they have on the Internet as you can probably figure out from Peter Moore’s comments here accusing a website of using their negative reputation for traffic. However, when things like these happen where the consumer is unable to play the game they bought, it kind of shows why EA has such a negative reputation.

As you can see the above conversation, it was a really frustrating experience for the user. If you are facing issues with SimCity, it is advisable to wait for a few days so that the situation resolves since the core game is supposed to be very good.

  • http://twitter.com/Juhis815 Juhis815

    How low EA can possibly go for giving bans? This isn’t first time that EA can be hostile towards the customers, but why not have many servers for Sim City so users could play it?

    • yep

      possibly even lower

      they actually blocked and mass banned people who were trying to cancel subs on that one mmo they made

      • FinalMasterM

        Yup, SWTOR players who weren’t happy couldn’t even cancel subs and players who had posted links to get around the ‘bug’ were even warned/banned for doing so.

        • yulie

          why you lie?

          • Stuart Andrew

            He isn’t lying, i remember the forum post. They accidently removed the cancel button from the subscription page. One user found the URL you could use and they deleted his thread and warned him with a ban for an exploit.

          • ven

            No they didn’t.
            They just renamed it.
            The populistic negative bs in the near past is getting anoying and illegal.
            It’s the same bs like the youtube video showing a vrius scanner with the altered origin logo stating origin is scanning the computer.

          • foo

            This has nothing to do with populistic negative bs. EA has no respect for customers nor for the games they sell. It’s well documented (https://en.wikipedia.org/wiki/Electronic_Arts#Criticism) and the effect it has on games is detrimental for everyone.

          • John Ysc Groenvold

            That doesn’t sound like an accident… though I suppose they would be institutionalized enough to punish someone helping them.

          • Jeff

            He isn’t lying. I followed swtor for quite some time and made a forum thread specifically with the URL he is referring to. A number of people did. I got a permanent forum ban for it.

            Threads then started popping up left and right of people asking EA why they would ban people for giving them a link to cancel. Those then started getting locked over and over.

          • brent

            Not a lie. EA disabled the ability to cancel subs, leaving the site open but unaccessible. One user found it, posted a direct link and was removed as a whole, user and link. That’s EA and as long as fullfuck retards don’t recognize they’re being shat on whenever they buy a game there, it will continue. Those people should just spend their money on BDSM, that’s more honest.

    • Kef Schecter

      Steam will also ban your account if you dispute the charge for a Steam purchase with your bank. This is nothing new.

      • Gob1in

        Peter Moore in disguise!

      • Cuvis

        Steam will also refund your money if they sell you a defective product (see: The War Z)

        • http://twitter.com/Brock5amson Brock 5amson

          Actually no. There has to be a pretty major public outcry, or a massive complaint from the userbase before steam will ever give you a refund. I know because steam is very stern with its refunds.

          • http://www.facebook.com/profile.php?id=100000646551832 Hieu Phan

            Thats why Cuvis said “(see: The War Z)”

          • Shark

            Right. If a game is defective, people will say so. If one guy is having an issue, it’s probably due to a specific bug. I remember Vampire: Masquerade was a huge issue, unplayable as-is, but with an unofficial patch it was fixed. Lame, but not necessarily Steam’s fault the devs for the game weren’t great. Anyhow, you also have to be stern against people who want to try and return games they don’t like. Refunds aren’t meant to be thrown around upon request. If a game is legitimately busted, that’s when a refund should be issued. If they had a loose refund policy, it would turn into a free rental service; play until you get bored and cry “it’s broken, refund me.” From a business standing point, that’s a really bad loop hole.

          • Zeterai

            Actually, it WAS Valve’s fault to a degree. VTM: Bloodlines was built
            on an Alpha version of the Source engine, with an agreement that they
            not release the game until HL2 did. Knowing Valve’s dev times, you can
            see how they started bleeding money holding onto a finished game for
            months. Troika actually had to shut down because they couldn’t sell the
            product due to competition with HL2; they’d planned to wait a while and
            sell it after with a big marketing budget, but Valve took so long, and
            had so many delays, they had to drop it almost at the same time. The
            developers even spent several weeks, unpaid, patching the game
            after release, which fixed most problems. The unofficial patches are
            great, and continue to add content, but don’t immediately blame the devs
            and absolve Steam/Valve of any responsibility for killing the studio.

          • iueras

            I bought Earth 2150 from Steam once. It didn’t work. Steam refunded me as soon as I requested it. No muss, no fuss, no threats of bans, no need for chargebacks.

          • Joshua Paul

            Only part of steam that sucks is ‘steam forums’ thanks to their idiotic mods . Other then that steam is a respected company who will refund you .

      • capawesome

        Steam refunds money for defective titles on launch. They’ve done it for both their own and third party products.

      • Snagabott

        Then Steam are also evil, which in fact matches my preconceived ideas pretty well. My experience with Steam is at best bad. But this kind of douchery from EA is just beyond any reason.

      • Kostej

        Guys from Steam actually refunded my money when I was dumb enough to not check OS compatibility and bought game that didn’t work on my PC…

        • http://twitter.com/Brock5amson Brock 5amson

          That’s only your stupidity to blame, and so you were lucky to get a refund.

          • Kostej

            I agree. That doesn’t make Steam customer care any worse, right?

      • Bubba

        Yes, asking for a refund and disputing charges at the bank are two very different things. Disputing charges takes it into the legal jurisdiction area.

        That’s like the difference between buying a TV at best buy and taking it back for a refund and buying it and then asking the bank not to pay for it.

        Huge difference which these mental patients can’t understand.

        • fuck ea

          uh, no. that s not at all a correct analogy. it would be correct to describe a charge back request this way;

          person a “hi, it seems i paid you for a good or service of which you did not deliver. since you didnt fullfil your part of the contract even though im a regular joe with no legal or financial resources, can i have a refund? no? oh..ok…”

          person b “hi, you did not deliver the goods or services promised when i paid you with my credit card . essentially you did not not fulfil your half of a contract so by legal right my bank will be taking my money back now. ok, thanks”

    • gaojreigp

      Stop trying to make it sound like EA is the only company or business to ban or suspend a users account for issuing a chargeback (which is what the person was threatening to do) because practically EVERY SINGLE COMPANY has the same policy. You issue a chargeback your account gets banned.

  • Batman

    Valve locks your account if you dispute a charge aswell, so let’s all be mad at Valve as well, oh wait it’s Valve, they are the greatest company EVAR.

    • Superman

      Source?

      • FinalMasterM

        Batman is EA damage control. Probably thinks microtransactions are the same as buying cosmetic items and that is why it’s ok to do it.

      • http://elder-tylers-blog.com/ pache71

        no he is right. It has happened to me several times because I cancel paypal charges because steam never gives me the games after they charge my account.

    • http://www.facebook.com/damirahman Rami Dahman

      Where did Valve come in? And do you even have proof of that?

    • PostedJustToFlameYou

      You are an idiot. Steam refunds any legitimate reason in path with sane reasoning. I’ve had games refunded before easily and without hassle. Stop spreading garbage you filthy rat.

      • Cruxador

        You’re getting your stuff mixed up. Disputing with the bank isn’t the same thing as requesting a refund.

        • Stuart Andrew

          No it isn’t. Requesting a refund is going to the company and asking for your money back in return for their product back. In the case of gaming they remove it from your account. Going to the bank makes the bank send them a notice that a charge is being contested and is much harder for the company to deal with.

      • Mr Cheesecake

        People seem to be getting mixed up between a refund and going to your
        bank and disputing the charge, they are 2 very different things.

        • Cuvis

          Disputing the charge wouldn’t be necessary if EA would just offer the refund.

    • Flash

      They only lock it, it’s temporary, you can still get your shit back. EA bans are permanent. However Valve would have given the refund, so this comment is stupid

      • Mr Cheesecake

        They lock it but you can’t unlock it unless you close the dispute, so you can’t get your money back and keep your account.

        People seem to be getting mixed up between a refund and going to your bank and disputing the charge, they are 2 very different things.

    • http://bytefair.com/ Paul Graham

      If you don’t know what the heck you are talking about, you should keep your mouth shut because Valve will give refunds for defective products, inaccurate descriptions, OR user error. I’ve received a refund from them and while it took too long (2 days), it happened without any issue.

      • tebowdragon15

        i got refund because i double buy jc2 dlc and their customerservice is not horrible because i told them that it wont let me buy a dlc that i want for tws and it was summer daily sale they did it and fixedd quick lol

  • Anthony

    No one should get a refund. Always online means stuff like this will happen. If nobody learned anything from the Diablo 3 fiasco then its your fault. As far as banning an account for disputing an issue…that’s some bull.

    • http://www.facebook.com/mark.hosemann Mark Hosemann

      Why should no one get a refund? Not everyone played nor bought Diablo 3? For some, like me this has been my first and more than likely last experience with Origin. ANY other business that distributes a non-functioning product, the consumer has a right to protection. There is a reason Better Business Bureaus exist. If my game doesn’t work, and origin refuses a refund then I will cancel payment via my bank. If they want to foot the cost of a court case for my little $60. Then I say let them bring it!!

    • http://www.standupforkids.org blackroseMD1

      Hey, some of us never played Diablo 3. So, obviously it’s my fault that I didn’t learn anything from a game that I never played. Good point, sir. I’ll take my lost $60 and the unplayable game I bought with it and shove it, I guess.

      BS. Anyone who wants a refund should get a refund. I went to a brick and mortar store, bought the game, brought it home, installed it and it doesn’t work. That’s the definition of defective. A refund is the least that EA should be offering at this point, especially with how the beta went down.

    • Xblaze

      At least blizzard gave a refund and didnt threaten to bank your battlenet account

    • Kef Schecter

      “Disputing” means disputing the charge with your bank. Banning for this isn’t unusual, unfortunately; Valve does something similar (though some of the other comments here suggest Valve’s punishment isn’t as severe).

  • will

    i have bought the wrong game on steam(sin of a solar empire trinity) and have asked for a refund and steam did it

    • http://www.facebook.com/CourtneyIPannell Courtney Pannell

      was this a bad game or didnt work right

      • http://www.facebook.com/profile.php?id=1210711900 Jonathan Morrow

        Well lets see… First the game would crash 5-20 minutes in the game and not save anything. Next, the launcher would glitch, which then we were told by EA to run the Sim City Recovery program. After doing that, several of us (hundreds actually) started up the game again, got us into the server, only to be bombarded with having to play the tutorial again, which wouldn’t load. EA stated to use another server to fix this issue. Eventually this issue happened on every server to some people. For me, I got lucky I guess. But then after everything was fixed, I couldn’t build a town. It would disconnect me from the server, or crash. Finally after waiting a day for EA to fix these issues, Everything was back up and running for me. Then all of a sudden a glitch causing the launcher to freeze, having to redo everything all over only to go into a never ending cycle of crashes, launcher freezes, disconnections, having to start the tutorial all over which in fact it then wouldn’t load the tutorial. Today the servers are all closed… I think I covered everything.

      • http://www.facebook.com/profile.php?id=1210711900 Jonathan Morrow

        Oh and also a 150-200 minute wait to connect with a live person just to be told you cannot receive a refund….

      • http://www.facebook.com/people/Ryan-Mohammed/100003310057007 Ryan Mohammed

        No. SoaSE is an amazing game for what it does and has been improved upon of the past few years on top of that. Stardock might slip up in design every now and then but they sure as hell know how to cater their audience. Their comment was probably aimed at highlighting how Steam support don’t threaten bans when asking for a refund.

        Make no mistake, Steam will lock an account that has payment disputes in effect, but they usually give a freebie refund for the first request and have several times taken responsibility and refunded abominations like The War Z.

  • http://www.facebook.com/jtate007 John Tate

    For someone to tell a customer that they will ban their account should they dispute the purchase, not only is that a lame attempt of blackmail, it is illegal in virtually every state. Can EA spell “Class Action?”

    • http://twitter.com/MethylX9 MethylX5

      SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!! SUE THEM!!

      • Smoking Man

        lol and pay the legal fees for a $50 game me thinks not

        • Cassandra

          That kind of mentality is the only thing that’s keeping a class-action lawsuit from totally destroying them.

          • Smoking Man

            ok well you get the ball rolling and when you have some people then let me know lol

    • http://www.facebook.com/profile.php?id=100001204433189 David Nelson

      yeah they should let you continue to play while you dispute their no refund…Take your blinders of anger off.

      • Cuvis

        No, they should remove the game you disputed from your account. Not ban your account and lock you out of every game you paid for.

        • john

          they can stop you from playing purchased games?

          • http://www.facebook.com/mynetdude Shannon Mason

            appearantly so

          • Cuvis

            Yup. That’s the big problem with digital distribution services like Steam, Origin, XBLA, PSN, etc.: if you somehow get your account banned, you lose access to everything you bought.

          • http://twitter.com/LordFroman Lord Squidworth

            Maybe at some point they’ll learn they create more pirating then they prevent.

          • http://twitter.com/Brock5amson Brock 5amson

            No not quite right. Some of those services handle differently Especially when you are caught cheating, or fraud etc. With fraud for instance, Your account would most likely get frozen and banned from just about every service. Cheating? it’s usually just based on that one game you committed the act, and sometimes its connected to several games to give you a global ban on say… all VAC “steam” servers if caught cheating.

            Accounts will also get banned if you start disputing purchases through the bank, and not dealing directly with the service to issue a real credit refund to the bank. So the moment you go around the service and issue a refund through the bank… well you reap what you sow.

          • Brandt Mackay

            There are ways to play Steam games even if your account gets banned

        • ven

          Now please tell us where that actually happened?

          EA only freezes every payment and wont let you buy anything more. But you still can play with a dispute.

          It’s a low payed online-supporter you’re talking about, not EA as a whole company. If he expressed something wrong.. that happens. Don’t start a riot over one word and get a life.

          And I think you’d get annoyed too about agressive people in your support chat where you can guess from second one that they just want to start trouble.

          Besides: posting private support tickets and chats without permission is also a reason for a ban (and is illegal in many states).

          • Cuvis

            Here’s where it actually happened:

            http://answers.ea.com/t5/Origin/Banned-for-unknown-chargeback/td-p/364212

            Also here:

            http://answers.ea.com/t5/Battlefield-3/What-about-chargeback/td-p/292436

            And here:

            http://answers.ea.com/t5/Origin/account-banned/td-p/391674

            And here:

            http://answers.ea.com/t5/Battlefield-3/Purchased-game-does-not-show-up-under-my-games/td-p/19868

            Shall I go on?

            And I’ve worked customer service. Don’t give me this shit about “you’d get annoyed too”, your job is to take angry customers and take care of their problems. That is what you are paid for. If some of them vent a little bit at you, you suck it up and do it. Not to mention, the person who had this chat was the model of civility; I don’t see a single instance where he abused the service rep in any way.

          • http://twitter.com/Brock5amson Brock 5amson

            If you really worked customer service than you know what I know, but I highly doubt that, because your a scumbag that doesn’t know shit. A chargeback is a chargeback no matter how you look at it.

          • Cuvis

            One, the guy only threatened a chargeback after he was refused a refund for a defective product. He was right to do so, and he was polite about it.

            Two, you never worked customer service, or at least you didn’t very long. Someone with your attitude would be fired inside of a week.

          • Sam Brockson

            Leave the fat kid alone. He’s just mad they took his twinkies. Lol

          • DaMan

            Hey dumbass, most of us have worked customer service, and we know that when we fuckup, we fix the damn problem.

          • http://www.facebook.com/people/Tim-Kr/100003561407413 Tim Kr

            Whether you can play with a dispute or not I cannot attest to since I have refused to support any company that supports always online DRM (and so dont play EA games).

            As to point 2: that low paid staff person is the customer’s only point of contact with company for which he paid $50-$70 for a defective product. When they refuse to honor their promised recourse, he has a right to be upset.

            Now the legal issue is where I wanted to post. Posting without permission the texted chat IS perfectly legal in ANY state. You see once you agree to type something into a third party program (such as a game) you are agreeing (without meaning to) publish that text for public consumption writ large. There is NO expectation of privacy for anything texted in a game and as such there are no laws protecting the publication of such texted communications outside of the game. Stop attempting to provide legal advice when you clearly have no idea what you are talking about and are clearly not licensed to provide such advice.

      • DaMan

        David, this would not be an issue if you didn’t have to go online to play the damn game you just paid $59 plus tax for. If they weren’t a bunch of dick heads, and would issue a refund when they fuck up, there would be no need to dispute the charge. All you EA supporters need to realize this one thing. EA issued a product that is defective, they can give us no clear answer as to when it will be fixed, and they are unwilling to compensate people for their loss. Add to the mix they are issuing threats to people who are trying to get their money back, and you lose my good will. What they have done with this product, whether intentional or not, is they have perpetrated a fraud on the public. Where I come from we call it theft.

    • pontifexa

      I agree that it’s extraordinarily low, even for EA, but what did the Origin ToS/ToU say when you signed up? I’m sure there’ll be something allowing them to close any account at their discretion?

      • Nikolai

        There exist some legal rights which are actually impossible to waive even if you want to, rendering some clauses in a lot of ToCs moot. This kind of thing, especially when EA blackmail you, is one of them.

        • DaMan

          True. It is called duress and is illegal.

        • pontifexa

          True dat, but consumer rights vary wildly between countries. Terms of (anything) aren’t worth much in most european countries, but do you think that’s gonna make EA think twice about enforcing whatever garbage they put in there?

          And would you really risk taking EA to court because they broke your local law by cancelling your Origin account? A few games aren’t worth a lifetime of potential debt to me, and even in the case of winning / settling I still wouldn’t actually get those games back.

      • fuck ea

        oh, i didnt know video game tos trumps court of law. idiot.
        you cannot make a contract for something that is illegal. i cant put a sign on my fence that reads tress passers will be butt raped and then expect a judge to say ” hey, he had a sign”
        also, what half the idiots children on here seem to not realise… a bank doing a charge back is legal. it isnt a free merchandise loophole for idiots…it can only be done under certain circumstances, and failing to provide the paid for goods or srvice is such a circumstance. ea cannot stop it, so they extort/blackmail you with account banning

        • pontifexa

          Perhaps you should learn how to read and cut back on the profanities, kid.

    • Bubba

      Wow, you guys are really not bright. He didn’t say he would be banned for complaining. He said he would be banned if he reversed charges at the bank. Dispute charges. You do that with ANY store and you’re done with them forever. Amazon won’t take your Credit Card if you dispute the charges and don’t pay them for the product.

      Asking for and getting a refund is different than disputing charges. The moron in the chat with EA refused to follow the online instructions for refunds. His fault. Not EAs.

      I challenge you to buy something from any online store, dispute the charges at the bank or credit card, and see how long your account is active.

      Learn to read people.

      • fuck ea

        trading money for a goods or service is a contract, when you pay but do not recieve the goods or service the bank has a legal right to take the money back because that party did not fulfill their end of the contract.
        if it wasnt legal chargebacks wouldnt happen, so the threatening to ban an account is rather blackmail/extortion-esq
        one day when youre an adult and have a credit card or maybe just stop breathing through your mouth try to only comment on things of which you have a modicum knowledge

      • nick

        Your right. M mother disputed charges for Kongregate, which she didnt remember allowing me to do it. In which my account got banned.

    • http://twitter.com/Brock5amson Brock 5amson

      Dispute a purchase any where, including Microsoft store and your account will be banned as well. Most of you morons are thinking disputing the refund through their websites. When the EA support tech is referring to a bank purchase dispute. HERP DERP?

      • http://www.facebook.com/people/Tim-Kr/100003561407413 Tim Kr

        Actually, when EA published their policy of refunding money for a defective product, they may have created a basis for a consumer to void payment to EA from their depositary institution for receipt of a defective product. If the Simcity license did not provide the access as promised, then the product (license) would be defective and the bank could refuse (upon prompting by the customer) to honor the draft…making it not properly payable.

  • http://www.facebook.com/jkrayecki James Krayecki

    I too have had a pretty interesting convo with EA. Check it out on my feed.
    http://www.facebook.com/notes/james-krayecki/case-of-james-vs-origin-lol/10151528846689254

    • http://snipurl.com/8l2ln Dr_Vulpine

      That doesn’t seem like a person at all. That’s more along the lines of a bot, since it never responded with even the slightest hostility towards being sworn at.

  • HoboJoe0858

    “EA are upset with the reputation…”
    Shoulnt that be “EA ‘IS’ upset”

    Also, dosent look like I’m going to be picking this game up ever.

    • http://www.facebook.com/everett.everett.7 Everett Everett

      Since “EA” is a group, “EA are upset” is proper English. I.e. one would also say “The Justice Department are ashamed”. IN this particular case, “EA” is being used as shorthand for “[the powers that be] at [Electonic Arts]“.

      • DR

        That’s actually completely incorrect. I’m not sure where you learned your grammar, but you are literally 100% wrong.

        • Kef Schecter

          Outside the US and Canada, this is actually standard usage, as I understand it.

      • Dr0n

        EA is a business entity, not a group of people. Same with your Justice Department example. It’s not just a group of people, it is an entity. You wouldn’t say “my school are posting stupid stuff on facebook” would you?

        Now your last example is correct. But only because if you were to say “”[the powers that be] at EA are etc etc”, you aren’t talking about EA anymore, you are talking about the “powers that be” at EA.

        • gamelover

          Seems like you’re completely missing the point.

      • Kef Schecter

        As I understand it, North Americans (like me) use the singular here, and Brits and Australians use the plural. So which is correct depends on where you’re from.

  • Machomagic

    Holy crap EA has reach a new level of doucheness….

    • Ryan Robertson

      Actually this is pretty on-par with the TORtanic, but this time there are fewer people defending them. They deserve to go out of business, but they’re already big enough that people will just keep buying from them, regardless of how bad they are.

      • http://twitter.com/wonderyak wonderyak

        TOR is actually a really good game…

        • http://twitter.com/jgauthier45 jay

          I actually just fell out of my chair laughing.

        • http://www.facebook.com/profile.php?id=546472450 Kira Milne

          I really enjoyed it as well, just as a single player / co-op game rather than as an MMORPG.

          • Jomama Omyballs

            When I played TOR, recently, I felt like it was both a compliment to SWG players, and a leg crippling insult.

          • Jomama Omyballs

            “Only SWG players will understand this! THIS IS WHAT YOU GET FOR SIDING WITH SONY ALL THESE YEARS! :D”

  • Hopback

    What is wrong with us gamers and our lack of willingness to take initiative? A game publisher has taken us for granted not once, not twice, but so many times that they are regarded with popular disdain from the entire gaming community, yet we buy their game, get screwed over, and then congregate on forums and website comment threads to talk about how wrong it is. Isn’t the American legal system based on getting money for miscellaneous wrongs that have been dealt to innocent parties? (I.e. spilling hot coffee on yourself from a hot cup of coffee that you’ve been holding but still be awarded millions of dollars.) … Why, my fellow gamers, why?

    Anyway. I’m going to bed. ‘night all!

    • DR

      The “hot coffee” thing that people love to cite is actually not even remotely as ridiculous as people like to pretend. The woman actually suffered 3rd degree burns from a cup of coffee that was prepared at many, many times greater than the recommended heat level for serving coffee. When you order coffee, you expect it to be hot, but not nearly molten lava in a cup. Read up on the story and educate yourself on what really happened.

      • http://about.me/notnsane NSANE

        I started reading your post first and thought you were trolling about the GTA SA controversy.

      • GA

        How hot was the coffee? I know I usually use boiling water to make mine – if you go many times above that, you have steam ;P

        • Dude

          When you create a solution, such as salt water, you alter the maximum possible temperature – in this way, a coffee consisting of milk, water, sugar etc. may have a different (higher) boiling point. The normal boiling point is enough to severely injure someone, much less anything higher then that.

          And barista produced coffee is not supposed to exceed 70c from memory.

          • http://www.facebook.com/william.carswell.77 William Carswell

            McDonalds had been previously warned about the excessive temperatures of thier coffe previously, which they ignored (the hotter coffee subjectivly tasting better), the court awarded the high amount as punishment to get them to pay the fuck attention, the sum was later greatly reduced (it’s like a hot water tank, i don’t recall exact numbers but 10 degrees celcius hotter water can make the difference between a 2 second burn, and a 30 second one)

        • Snagabott

          I’ve seen the documentary about this, and about how Americans are being led to believe that the justice system is used by gold diggers to fire off frivolous lawsuits left and right with the sole purpose of screwing companies for large sums of money.

          Iirc the coffee was about 10 degrees C above what is necessary for coffee to be used, about 80-90 C if I remember correctly. The problem was that the coffee had one of those plastic lids that can sometimes be a pain to remove, and because she was sitting in a car, she had to struggle with it over her lap. When she applied some strength, she lost the cup, and the coffee pooled at the bottom of the seat. Because she was strapped in, she had trouble lifting her body up and away from the hot liquid. She suffered serious burns to her thighs and buttocks.

          Now; as tragic as that story is, as valid as the first point I made is (corporate interests got their way in the end, making it much harder to recover damages even in legitimate cases) and as much as I hate McDonald’s; I have to say I don’t think McDonald’s could be faulted for that coffee thing. It was an accident, and one with serious consequences, but I do think that if anyone could be said to be negligent in that circumstance, it was the lady herself – she should have applied common sense, and stepped out of the car if the lid was that damn hard to get off. A moments lapse of judgment turned out to have serious consequences.

          And this, btw, is why I support a government funded healthcare system.

          • DR

            See my response below. McDonald’s was definitely at fault because they intentionally served their coffee at many times hotter than the recommended temperature, despite already having settled previous cases of burn victims as a result of spilling their coffee. They were definitely culpable in this incident, and that’s what the jury found — 80% McDonald’s and 20% the woman’s fault, which I think is entirely reasonable.

          • Snagabott

            I know what the result was in that case, but from the limited description of the incident provided by the documentary I saw (which was actually made to speak for her), I don’t agree with the jury. The coffee was 80-90 C (or 175 – 195 F if you prefer), and should perhaps have been 10 C (20F) colder. But (and with all sympathy for the horrific burns she got) McDonald’s didn’t force her to spill the coffee, and even if she didn’t know the exact temp, it should be common knowledge that coffee is hot.

            If this had been a local “mom and pop” restaurant in stead of a McDonald’s, I’m pretty sure the result would have been different.

            And what does “many times hotter” mean, anyway?

          • DR

            It’s not about “knowing it’s common knowledge that coffee is hot” or that nobody forced her to spill the coffee. The coffee spilling was an accident that had nothing to do with what temperature she thought the coffee was, and she wasn’t claiming anyone forced her to spill it or that McDonald’s put her in a position where she would likely spill it. Her argument was about the fact that the coffee shouldn’t have been that hot in the first place, and had it been cooler (as it should have been), then it wouldn’t have caused such horrible burns to her body when she did spill it. I’ve already defined in other replies I’ve posted here what “many times hotter” meant. McDonald’s *served* their coffee to her at 190 degrees (not brewed), when a safer level would have been 130 degrees.

            Coffee is *brewed* at 190 degrees, but by the time it’s poured into a cup and handed to you, it’s already supposed to have cooled down to around 130-140 degrees. This would have made it much less likely that she would have suffered multiple 3rd degree burns. Instead, McDonald’s management instructed their employees to *serve* coffee at 190 degrees, which means it had likely only cooled down to around 150-160 degrees by the time this woman spilled it. At that temperature, it only takes a few seconds of exposure to the skin to cause severe burns. If this had been a local mom and pop shop, it never would have happened, because a local mom and pop shop wouldn’t be focused entirely on the bottom line and paid even the tiniest bit of attention to safety recommendations.

          • Snagabott

            I don’t think we’re really disputing the facts here. Personally, I mostly prefer tea, but when I know that water was boiled (or in the case of coffee, almost to boiled) to make my hot cup, I will always assume that it’s still close to boiling temperature until I can assure myself otherwise. In a mom and pop shop, they usually pour straight from the kettle, no temperature measures there. I just think that is the kind of common sense, self-evident “safety regulation” that everyone ought to follow (and that she probably would’ve herself, but had a moment of thoughtlessness). Maybe that’s what’s clouding my judgment.

          • DR

            I understand your position, but what I’m saying is that it’s irrelevant to the case whether it should have been common sense to her or not as to the temperature. She didn’t try to argue that they were culpable for her spilling her coffee. She acknowledged that it was her fault that she spilled the coffee herself and was injured as a result of her carelessness. What she argued was that, had McDonald’s not served their coffee so much hotter than they should have, her injuries wouldn’t have been anywhere near as severe as they were. She would have spilled the coffee regardless of the temperature and possibly still burned herself because coffee is of course supposed to be hot, but it didn’t have to be THAT hot, and that’s why she suffered 3rd degree burns instead of what should have been a couple of minor burns that would have healed in a few days with a blister or two.

          • idiots…

            you are beyond stupid

          • Snagabott

            NOOOOooooOOooo000oooooooo… :(

            It’s all over now….

        • DR

          The coffee was prepared at 190 degrees fahrenheit UPON SERVING (i.e. not brewing). The woman was parked (not driving) when she accidentally tipped the cup over while trying to secure the lid on it, causing 3rd degree burns across multiple areas of her body. To put that in perspective, your typical coffee maker at your home *brews* your coffee at around 190 degrees, but by the time it falls into the carafe, is poured into your cup, and you drink it, it has already cooled down to around 120 degrees or less. McDonald’s [faulty] reasoning was that their customers were mostly driving to somewhere when getting the coffee and wanted it to stay hot until they reached their destination (or as long as possible).

          The burns on this woman required her to undergo several surgeries, skin grafts, and over 2 years of physical therapy, and all she originally wanted was for McDonald’s to acknowledge their culpability and pay for the ~$20,000 in medical fees, which is entirely reasonable. The story took off on the internet as an example of a runaway litigious society who sues for as much money as they can get at the drop of a hat, but it couldn’t be further from the actual truth of this case.

          At trial, experts subsequently testified that a liquid at 140 degrees can cause 3rd degree burns after just 2 seconds of exposure to skin. The coffee was supposed to be served at least 60+ degrees lower than McDonald’s instructed their employees to prepare their coffee, and in fact prior to this case, McDonald’s had already settled over $600,000 in previous spilled hot coffee incidents, but they determined that the costs associated with the lawsuits were not enough incentive to lower the temperature of their coffee. In other words, they sold so much coffee that they didn’t care that some people were literally being severely burned by it. The coffee sales were offsetting the legal costs associated with it.

          The TLDR of this is that the woman actually had every right to sue McDonald’s, and for much more than she originally sued for. She was entirely reasonable and gracious, but the reason McDonald’s ended up paying over a million dollars was simply out of their own hubris, lack of sympathy for this woman’s situation, and willful neglect for safety.

          • http://www.facebook.com/people/Tim-Kr/100003561407413 Tim Kr

            Actually, it worse than you present (if thats possible). McD’s was serving coffee at a specifically high temperature in order to disable a person’s taste buds and thereby allow them to serve crap coffee. This temperature was about 50-60 degrees above the acceptable industry standard. The problem was that the temperature was so high that it started to disrupt the structural integrity of the cups it was served in. So when the elderly woman in her car received her coffee from the drive thru attendant and attempted to replace the lid on her cup, the cup literally collapsed in on itself and 190 degree coffee was spilled into her lap causing third degree burns which almost killed her. All to save a few bucks serving third-rate robusta leftovers instead of actual coffee made from beans acceptable for public consumption.

            But you know…go ahead and keep believing the press…its all just jackpot justice, amiright?

  • http://twitter.com/ThyBountyHunter Chris McDermott

    No surprises there, EA Double charged me 2 weeks apart and refuses to work to get it resolved.

  • http://www.facebook.com/profile.php?id=1535085602 Rebecca Travis

    ok According to the Fair Trade Practices Act from the Federal Trade Commission..www.FTC.gov they can not refuse to give a refund for services not given.

    • http://www.facebook.com/people/Ryan-Mohammed/100003310057007 Ryan Mohammed

      Better Business Bureau operates like a protection racket. You pay in enough, they give you an A+. Don’t pay, and that one customer who complained 11 years ago, before you worked with them to resolve their issue, still knocks you down to a C-. Call the BBB and ask why that is so and they pitch you membership offers that will put you up to an A-. Using them with a company that spends more on advertising than the product they’re selling is pointless.

      • http://www.facebook.com/tristampolycarpmizak Tristam CP Mizak

        This is the biggest problem with the BBB, so companies like EA get A+, and companies like Riot and Valve either get Fs or Undetermineds.

        • tebowdragon15

          bribery much govt wasnt corrupted should fix this corruption

  • John SpaghettiOs

    Even though the Stanrey Roo has gone, his mighty ding dong bannu lives on within EA.

  • Cruxador

    I don’t like EA’s policies, especially when they do things like this. But the guy in the chat isn’t really being reasonable either. If this is supposed to be someone claiming the moral high ground, this fellow screwed the pooch there.

  • http://twitter.com/viscount02 Izzle McDizzle

    I’m not surprised. I vote with my $$ and refuse to buy anything with the EA tag until they clean up their act (never going to happen)

  • Ohboy

    Not only do EA chose to go always online, they then can’t handle the launch. After the mojority of people buying the game express concern. When those concerns were realised people want, and rightfully so, a refund. EA then start threatening banning of accounts who ask for refunds? Is it any wonder that people pirate their games? You get a better experience on pirate servers, you can still play the game if there is a connection issue and you don’t have to put up with EA’s BS. EA is the problem they are trying to fight, they just don’t realise it yet.

    • tebowdragon15

      u might add microtransaction next to their list of dick moves

  • Radikalist

    EA has clearly totally forgotten where their income comes from. They have gotten too big and therefor are arrogant and ignorant. Instead of listening to the people feeding them, they threaten them. EA will learn the hard way. I thought EA was an American comany and not a leftover from Soviet Union.

    • tebowdragon15

      must been soviet union ceo and cfo then lol india support too lol

  • Bob

    Fuck EA they ruin games just like Sony.

    • MemeMaster

      Could you explain more of that comment please?

  • http://www.facebook.com/james.slacum James Slacum

    Can EA just die already so the human race can improve? They’re one of the darkest, foulest, shittiest shit stains in the gaming industry and they really really need to just hurry up, declare bankruptcy, liquidate, and disappear with their heads in shame because as of right now (with me at least) they are beyond redemption. I will never buy EA products and I will do my best to inform my friends so they too will not waste their money on these worthless assholes. Why treat your customers like shit on the bottom of your shoe? They’re the ones keeping your dumb asses alive. Shit like that really pisses me off and makes me write entire paragraphs like this with my middle finger. Fuck you, EA. Just fuck you.

    • http://bytefair.com/ Paul Graham

      I haven’t purchased an EA, Squeenix, or any other product under that umbrella for 2 years and counting. It’s a clear option.

      • http://twitter.com/Brock5amson Brock 5amson

        Played any good games lately? Super Mario? Oh never mind you likely hate Nintendo because they are greedy sons of bitches too.

        • Lord Kelsier

          At least Nintendo’s franchises aren’t littered with microtransactions and always-online DRM requirements…

        • Brandt Mackay

          Oh, like actually refunding money and not being douches about it?

        • fuck ea

          he said he hasnt purchaes those products, he didnt say anything about playing them…

        • Justin Stallings

          Yeah, you missed the part where the only thing EA and Nintendo have in common are a desire for profit (this is actually pretty common in the business world).

          This right here solidified my love for Nintendo: http://www.zeldadungeon.net/2012/01/club-nintendo-sending-out-replacement-skyward-sword-poster/

          Did they have to replace it? No. Would anybody have complained if they hadn’t replaced it? Not really. The defect is hardly even visible, and only a few people noticed it. It was a free promo giveaway, but they took the time and the money to create fixed versions and ship them out. They take pride in their products and they care for their fans. I’m now sitting on top of one defective poster and one fixed one.

          Plus, this act was hardly publicized by any blogs at all. Very few people actually know about it, and most of the ones that do are involved in the Club Nintendo world. Very much unlike the one and only benevolent thing I’ve ever heard of EA doing, which was the Humble Origin Bundle – an obvious attempt to gain back a little bit of respect and to push their Origin system.

      • Chafdon

        I pirate all of their games now, even games I don’t play, I make sure to crack them or seed other peoples efforts because they ruined mass effect 3 for me and… they fuck up a lot so for all of the times I’ve been fucked, I’m gonna fuck them back a little bit.

  • Colin

    Can we stop saying “EA” as though this Adrian embodies the entire company? This is one service representative. Sometimes it is helpful to ask for their Manager who is more knowledgable and representative of a company than a low paid online service person.

  • http://www.facebook.com/people/Kitty-McGoose/100003580773656 Kitty McGoose

    disgrace, EA have no respect for their customers

    http://www.mobilegopro.com

  • http://www.facebook.com/brage.heimly Brage Heimly

    This is why i never going to buy EA stuff again, bought simcity and cant play it..
    and to make matter worse, aint no illegal crack out yet..

  • TheIronFistOfDeath

    Yet another reason not to buy Sim City.

  • M C

    EA, already known as THE WORST COMPANY in America by Forbes Magazine.

    EA wants to be the worst in the world.. f**k you EA.
    I will do everything I can to talk everyone I know out of supporting your terrible company.

  • token420

    Wait a second…Banning their own customers? Am I reading this right?! I thought this was supposed to be a game. Ya know… Fun… and.. Laughs.. and… This is starting to sound like the single most dismal video game release in the history of the Earth. My little buddy Skyrim (and Portal 2) proved something to me: the absolute BEST games are stand alone offline products that hold their own weight.

    • Bubba

      uhh, your not a customer if you reverse charges at the bank.

      • Nikolai

        You’re not a publisher if your games don’t work. This goes both ways, pal.

      • http://www.facebook.com/people/Tim-Kr/100003561407413 Tim Kr

        Wrong. If you publish a refund policy for a defective product and your product is a “license” that does not provide the contemplated and agreed upon access, then you should expect your customers (and their depositary institutions) to hold you at your word and dishonor payment. In the law this is called the meeting of the minds…otherwise there is no contract because the supplier has made an illusory promise which cannot form the basis for a binding contract.

  • http://www.facebook.com/CourtneyIPannell Courtney Pannell

    I myself will not buy another game from ea

  • Random Hero

    Gotta Love the inclusion of peter moores comments re: using EA’s reputation for traffic when this is exactly what the article does. The bann response to the fraudulent chargeback threat, something which is standard practice online, and not uncommon for physical stores either.

    • seraphimblade

      Uh, that wouldn’t be a “fraudulent” chargeback. If a company sells you something, it is defective and nonfunctional, and they refuse to refund your money despite that, that is -exactly- the scenario chargebacks are intended for.

  • keepingirealworld

    I made the MISTAKE of buying SIMCITY5 (becuase I’m a fan). THIS GAME SUCKS. Not only can you not ever get to play if you do get on one of the servers the game doesn’t work properly! EFF EA! EF EA in their stupid A$$es!

  • http://www.facebook.com/kgpaints Kim Glass

    “it is advisable to wait for a few days so that the situation resolves since the core game is supposed to be very good.” That’s not the point. The point is that it was idiotic to make the game online-only in the first place and then to be so ridiculously ill-prepared for its release that no one who payed the outrageous price for the damn thing can even play it for days on end (I say this assuming that at some point in the near future, it will be playable? I could be wrong, who knows.) There’s also the fact that EA’s customer service has been treating users like assholes and/or threatening to ban their accounts when they have the nerve to complain about it or (as I have done) demand an immediate refund and resolve never to waste money on an EA game again. If we, as a gaming community, don’t cause a major ruckus over this, game companies are going to continue to keep lowering standards and raising prices.

  • Gareth

    It is a big problem. They love to have you get them on air, in magazines, and on your sites, and only aftter you do all of that, they often do not send you a game to review and cite limited compies. So, not really motivated to cover or promote titles after seeing this.
    It is a shame as they used tobe such a good company to work with and review.

  • http://www.facebook.com/adam.howell.547 Adam Howell

    It’s just sad and the fact is they already have our money and a bad rep so why do they really care? Just like with most other companies, there is a board of directors sitting there with dollar signs in their eyes waiting on the next big thing to boost revenue. Customer service used to mean something, now it doesn’t most anywhere you go. I was so excited to play this game when I got home from work last night, I am still trying to connect and it’s 3:30p CST…

  • Liam
  • Alphere

    See what effing what happens if a game is not available in offline mode. Frack!

  • Ben

    I was also rejected a refund.

  • DMorgan84

    Of course the account would be banned if he is no longer paying for it. Besides, the company gets fined far more than the cost of the account in that instance. It’s also generally claiming fraud rather than not being satisfied with the product if the customer agrees to a policy where refunds are at the companies discretion only.

  • Geebus

    in a moral world comanies like EA would be siezed and liquidated

  • Guest

    EA wants to end piracy but at the end they will lose even more than what they want to get.

  • http://www.facebook.com/tempus.vernum.7 Don João II

    EA wants to end piracy but at the end they will lose even more than what they want to get. At this moment Pirate Bay is laughing at EA.

  • Phil Erbutole

    This conversation was taken out on context with what was said, I just got a refund for sim city and I had a digital download from origin. They didn’t ban my account or harass me.

    • http://twitter.com/thelomdr LordStar AKA LOMDR

      proof that this happened or GTFO

  • http://www.facebook.com/profile.php?id=100000878859375 Ross Miller

    Once again I am saved by not buying the game on release day…instead now I will wait until there is a sale and make sure EA gets less money. and this is a game I am more than happy to pay $60 for, but EA jerks their customers around, they don’t deserve full pop for their games, if we buy them at all.

  • Ea

    The only reason they ban ppl is because they are commuting illegal acts!

  • http://waxingerratic.tumblr.com/ ECM

    I have a simple solution: STOP BUYING GAMES PRODUCED BY EA.

    • Jordan

      Pirate the games instead, I used to pirate games anyway; games I liked I would ALWAYS buy. I pirate every EA release now and try my hardest to make sure pirating them is easy for all.

  • Terimaaki

    Dunno whether EA will process refund but poor Adrian is surely gonne get kicked out..

  • Rob

    pirate all there crap or boycott it

    • http://twitter.com/thelomdr LordStar AKA LOMDR

      Problem is that regardless if we Pirate it or boycott it, the pirating will be used as a scapegoat and more punishing DRM will be put into effect

  • http://amillennialist.blogspot.com Santiago Matamoros

    Two games I own (digitally) — Rise of the Witch King and Madden 08 — were made unplayable by EA because they closed down their servers and so users can’t even sign-in.

    EA has done nothing to either fix the problem or compensate for the losses.

  • http://twitter.com/raudskeggr raudskeggr

    “Even though our product is defective, we’re not giving you your money back. That’s the whole reason we schill this crap to you in the first place. So if you dispute the charge, which is your only recourse since we refuse to uphold our obligations, we will ban you.”

    Even translated it still doesn’t sound good.

  • http://www.facebook.com/Crankydacks Colin Sargent

    Colin Sargent

    Surely The World leaders should step in and stop a company from Constantly taking money from Millions of people when releasing a new game that is broked from the day u get it Till the present time.. FOr some of the world they have owned an expensive game for nearly 2 weeks, that NO one around the world has really got to play yet. lol It should be against the law to sell Millions Of Games that dont work as described. or at all LOL

  • JT

    EA go down in flames! I will never give you any more of my money I hope you all go bankrupt just like THQ. THQ was a decent video game company and it didn’t deserve the death it received. But EA I will laugh all day long when your doors are chained shut!

  • http://twitter.com/hyperion5182 Hyperion

    No need t wait. This is about to be the Tortanic 2. so yeah. No i dont plan on touching EA games i canceled my preorder after i heard of them going to import the Deadspace 3 disaster to ALL of their games

  • http://www.facebook.com/profile.php?id=1210711900 Jonathan Morrow

    I got a game once, downloadable… Came to find that my system couldn’t handle the graphics. I got a refund for it. EA just cares about the money they are now swimming in and saying F*** you to us all. It’s a shame… such a sad sad shame.

  • Vegeta

    Should give this information to the BBB imo

  • Bruce

    EA are evil douches who don’t give a fuck about the industry they are in. They don’t care they are ripping us off with overpriced games on origin. As long as they can rip as many people off as they can it is a success in their eyes.

    What i do not understand is how they can release a game like Diablo 3 and have so many issues and then release Sim City and experiencing the same shitty issues. If you were a GOOD company you would have known what the hell you are doing. Pretty much EA needs to axe the CEO and anyone who shares his thoughts because the company is only going to get worse. They have their head so far up their asses, they wouldn’t know how to release a good/stable and enjoyable game if it his them in the face with a sledgehammer.

    My blood boils also at the fact that this Peter Moore bloke thinks his company is good and are doing right by the people they are providing games for. Someone should burn down their development studios.

    • http://twitter.com/thelomdr LordStar AKA LOMDR

      The only defense I can give to EA is that Activision is responsible for Diablo 3, and Activision ranks just as low as EA on the PC front. Hell, the PS3/PS4 version of D3 is going to have OFFLINE MODE

  • hugesportsfan

    In all my years of gaming neither I or anyone I know have ever had any issues with games that EA produced. I’m really sorry to hear about this guy’s experience and those who can’t play Sim City at the moment, but it definitely won’t stop me from buying great games in future.

  • eric

    well, lets just hope that bioware decides to partner up with valve instead of EA for the next mass effect game…..

    • http://twitter.com/thelomdr LordStar AKA LOMDR

      It will take them doing an infinity ward (how it was founded, mind you) in order to escape EA as they’re owned outright (to the point where EA owns the name and has been putting all other non Bioware related studios that mainly do RPG games under the Bioware label). Even then they’ll have to rename and reboot the series as EA owns that too.

  • Doc Immortal

    So, the press release stated that EA will give a refund if the game player asks. The game player asks and is told a) they will not get a refund and b) threatens to ban his account. This is totally unacceptable and the fact that it’s been four days and the company still hasn’t resolved this by doing what they promised to do in their press release speaks volumes.

    EA is worried that the spread of this post will hurt their PR. Uh, NO, acting like a crappy company is hurting your PR and still not resolving the issue after four days is hurting your PR and being more concerned with your PR than your customers is hurting your PR.

    Sounds like a good reason to boycott EA.

  • Joi Lambel

    Under all these server issues is a excuse of a game that should have been called “simcity shoebox edition” this game is riddled with bugs, only the size of “citys” speaks for itself, lacks the depth and mechanics older simcity had, its a carcass of what it used to be, facebook game type players would be bored pretty fast with this.

    If you buy it, YOU, are supporting the very thing that not only killed simcity, but lot more classics. Stop supporting this kind of behaviour, you are encouraging these companies to repeat the same thing over and over.

    We already have DRM, season passes, useless overpriced DLC, Microtransactions, and the list goes on forever.Day 1 DLC…..

    All they do is figure ways to steal your money, theyr moto is “Money is more important then customers”

  • JoiLambel

    Under
    all these server issues is a excuse of a game that should have been
    called “simcity shoebox edition” this game is riddled with bugs, only
    the size of “citys” speaks for itself, lacks the depth and mechanics
    older simcity had, its a carcass of what it used to be, facebook game
    type players would be bored pretty fast with this.

    If you buy it, YOU, are supporting the very thing that not only
    killed simcity, but lot more classics. Stop supporting this kind of
    behaviour, you are encouraging these companies to repeat the same thing
    over and over.

    We already have DRM, season passes, useless overpriced DLC, Microtransactions, and the list goes on forever.Day 1 DLC…..

    All they do is figure ways to steal your money, theyr moto is “Money is more important then customers”

  • ray

    EA can’t properly release the game, doesn’t give a damn about its customers, but has plenty of time and resources to support homo-propaganda… Great work!

  • Jeabo Gishsawuh

    Poor EA has fallen into the trap of poor costumer service for self interests. So many have stubbornly done this despite eventual profit loss.

  • Jeremy B

    ABSOLUTELY PATHETIC. Just reading this chat makes me feel hostile. I cant stand how customer service has gone out the window these days. I sure as hell wont be making any EA purchases in the future.

    • http://twitter.com/thelomdr LordStar AKA LOMDR

      Whatever it takes to protect the bottom line it seems. At least Hasbro and Masque Publishing (the latter a casual game company and the former one of the ‘big two’ of the toy companies) have decent and great customer service, respectively.

  • Grendel

    Would it have been that hard to get someone who speaks English to write for this blog?

  • http://www.facebook.com/profile.php?id=779637972 Michelle Romero

    Origin, not even once.

  • Tyler Durden

    Wheres anon when you need them?

  • Chris Go

    If you used PayPal you can claim and dispute, let them handle it.

  • http://heinriker.myopenid.com/ Hein

    I just sigh with dread whenever I hear EA these days. This company is just bad news wherever you hear about it.

  • http://www.facebook.com/people/Kyle-Keller/100003124975337 Kyle Keller

    Wow, really? Account bans? I want to make sure that everyone realize that all of your purchased games are tied to your Origin account. So, by threatening to ban their accounts, they are basically saying, “If you challenge our decision, we will take back all of the games that you paid us for, but we’ll keep your money.” This industry is a JOKE these days. They’ve found a way to sell us games and retain the value for themselves, so they can threaten to STEAL from us if we do something they don’t like.

  • MK

    boo hoo!
    … Spoiled, entitled gamers, they’re the problem. not EA.
    Simcity V is a great game.

  • http://twitter.com/Brock5amson Brock 5amson

    I don’t know, This seems a bit fishy without actual screen caps of the conversation in the actual EA support chat mini-windows. Anyone could write this conversation out, and make it history. Aside that this isn’t the first game from any company that has had this level of issues. It’s again a hate for EA that puts it up in the forefront for the haters to do what haters do best.

  • Rodrigo

    I’m a user of the game here in Brazil. I can say that I was one of the first to purchase the product right at your pre-launch in 2012. I waited much so can not play quietly.
    I hope that EA Games strives to improve the game. I’m a fan since the first edition of SimCity.

  • pablouk

    Reason to get a pirate version of any EA game

  • Kalil

    EA/ORIGIN = SCAMMERS , STEAM = EPIC WIN

  • Dalinkwent

    That’s amazing. You cry about about having a negative reputation, then refuse refunds to a game that isn’t working while saying you will ban anyone who dares complain.

  • http://giacomoballi.com/ Giacomo Balli

    well, even amazon warns of the issues on the product age. Doubt they can continue get away for long… http://amzn.to/16cCByx

  • DaMan

    Everyone needs to file an FTC Complaint, especially with the bullshit comment about banning accounts if we seek remedy from our bank. I hope this will finally bankrupt EA. They have been consistently releasing shitty products.

  • Ironmk

    dont buy the game period i will not evar, why keep these people in business ?

  • http://www.facebook.com/gabriel.wingman.1 Gabriel Wingman

    What the heck has happened to customer service in this country? You get a defective product and they make you feel as if you did something wrong. There was a time where the customer was always right…. what happened? Now it’s like, nope, sorry, not our fault, eat crap essentially. I’ve lost so much respect for EA over the years and this is just the icing on the cake. What a bunch of a-holes!

  • http://www.facebook.com/thewalking.rob TheWalking Rob

    I say f$&@ EA. I started banning EA products when ” Fight Night Champion ” came out. You only get a handfull of boxers and the rest you have to pay additional money to get. Additionally if you bought the game used ( like I did ) you have to pay $10.00 more to be able to play online. WTF??? Im done with them and I suggest everyone else does also. The only way these companies listen is when you hurt their pockets, stop buying their products and I guarantee they will be changing their tune pronto.

  • Ryan

    Because of the way the game is architected with an always live connection to EA/Origin servers – wouldn’t this make the physical copy vs digital copy an absolute mute point? If they both require the same gameplay type – one just used my Internet connection to download the installer – the other came on a plastic disk – why is one refund policy different than the other?

    I smell a lawsuit. Too bad too. I loved SimCity in the past. But if my Internet connection goes out – or I travel where I don’t have access to Internet – can’t play the game. Who honestly thinks this is even remotely a good business model.

  • chmarr

    remember the “artistic intefrity” and “spoiled idiotic brats” from EA and BIOWARES own founders over the mass effect 3 debacle which was EXACTLY 1 year ago

  • Tom

    Brock 5amson, are you for real? You are the biggest tool I’ve ever read comments from. You have.. so.. many.. issues, you internet know nothing. Find a bridge and jump.

  • http://www.twitter.com/Spartz Bas Grasmayer

    To be honest, the guy should have screencapped the chat. There’s no way to test the validity now.

    Look at the chat I had with them:

    me: Hi
    Adrian: I want to give you all of my money
    me: Ok, I’ll give you my bank account number
    Adrian: jk, you’re banned
    me: This chat goes viral

  • Jay Basher

    People get paid to test games like this…I paid them 80. It’s not just the servers. The actual game has so many oversights and major flaws make it unplayable after very little time. Now ea shut down their answer hq because all the posts would cause riot.

  • djnforce9

    That didn’t seem like a threat of an account ban for requesting a refund but for “disputing the charge”. You really need to contact someone higher up for matters like this (I read an article on the Consumerist blog who did just that and ended up getting their refund). That customer representative isn’t allowed to do anything except parrot what policies his superiors have outlined. It’s like trying to return something to a store that is just out of warranty by perhaps one day and being refused by the desk clerk but then asking the store manager to make an exception. As long as you remain polite, someone may be willing to help you out (depending on the person and circumstances).

    Anyway, I remember being a school lab instructor/assistant as a co-op job and being in the position of having to follow procedures to the letter even if I found them to be unreasonable and I genuinely felt for the students asking for some kind of exception. From their perspective, I should be able to okay this but in reality, I simply had no say in the matter.

  • Tom Ace

    A long time ago I would have preordered this game but given the trends the industry has followed this generation, all I buy is pre-owned… The hurdles these publishers blame (piracy and pre-owned games) are created by themselves. Some games these days aren’t even worth pirating!

  • http://www.dualshockgaming.com/ gvindyb

    Never gonna buy an EA game, EVER!

  • http://pulse.yahoo.com/_MRULVXZTEBTV7FGK5QOALY5VLI AvangionQ

    I’ll be boycotting EA now.

  • Privat Privat

    Holy inapropriate sandwitch.

  • Paul Smith

    Down with EA, the sooner the better.

    I don’t care to buy any more EA games and it is a life time boycott for me, simcity was the final straw of many wrongs by EA.

    They
    have potentially lost thousands from me. DRM (Digital Restricted
    Rights) or digital content management, and everything that comes with
    it, EA abuse their power always, I think of them as a tyrannical
    corporate monster, it is one of the best ways I can think of describing
    them. They always ignore their lifeblood (customers) and do wrong by
    them. I had threatened to boycott them in the past when they ruined
    games after their buyouts, but SC was final blow and nothing they do
    will change it for me. even if they paid me 100K in real money I would
    not take it from them.

    The way they treat their customers is appalling, it is horrible. Why would anyone want to work for a company like that!

  • Harry

    EA’s actions should be challenged by Law, they pretty much scammed every customer who paid for Sims, and the promises were broken, the game is unplayable. In other words the release was undone, unfinished, crap. We should challenge this with the higher ups. Blocking accounts is something I truly do not care about. That is a threat as to how I see it, and does not help them in the long run in a lawsuit.

  • Joshua Paul

    I stopped supporting EA years ago ! What really pisses me off are those gamers who get pissed off but still allow EA to piss in thier face .

  • unhappy customer

    i honestly hope ea games headquarters catches fire and kills all the crooks contained within.

  • Aaron

    you could always jusT… Obtain the game… thRough otheR mEaNs. iT would be easier than having to put up with EA’s bullshit.

    (wink wink, nudge nudge.)

  • Christian

    im having the same problem right now with crysis 3 I downloaded it from origin I cannot get it to work 6 different advisors tried to help me but they couldn’t I just want a refund but they escalated the issue what is there to fix I just want a refund.

  • SerialCoder

    Have EA not seen all this? Are they blind as well as deaf? The hundreds of thousands, possibly millions, of complaints with accompanying images do the trick with the billions of other companies out there. Even the small local ones get the message, this just shows how much EA are scum

  • John Ysc Groenvold

    the core game is crap, literally

  • John Ysc Groenvold

    I wonder how much he tries and how much his board tries? Ah what the hell, I don’t care. EA is evil.

  • Pingback: Column: EA Should Feel Ashamed About SimCity's DRM | Gameforumer.com

  • Lord_Gamerz

    i just made this account so i can join in on this thread, I AGREE WITH EVERYTHING THAT PEOPLE SAY, ea have persoanlly screwed me over before, peopl who play mercenaires 2 on xbox 360 will understand this, i bought the game a while back and then got XBL, when i loaded the game it would crash when it connected to the servers, and there was no fix as EA had stated that they shut down 95% of said severs, the only fix i found was to buy ANOTHER EA game command and conquer 3, which sucks, and accept those terms and agreements and thn it worked, this isnt relvent to being blackmailed and threatend, im st saying that this company has screwed millions of people, and if your a Fan of EA, which i doubt, you have bad taste. enough o me now thanks for reading about how EA suck dick

  • Donnie Ray Howell

    I got the new Sim City today and installed it. It said that I had an older graphics card and my need a new one. My computer isn’t even a year old yet. Anyways it loaded and played ok but the graphics looked crappy and block. I think that I’ll return it to Walmart tomorrow. I’m not getting a new card just to play a game!!

  • Valaska

    What company, including MANY that steam has fucked up launch days on, have ever refunded their games? Article writer is dumb.

  • Colyn Francis Paul Dillingham

    now that is another thing that is bad about orgin threating people if they complan idk why the fuck is orgin and ea still around games for windows live is going out of business because they said they cant beat steam so asome now that there out of the way now ea is worse then gfwl why the fuck wont they go out of business they are scum they just sit there rip you off and problems i been hearing aorund they make the games you buy magically disappear and say you never bought them and said thats not our problem that your problem i mean wow i used to use oorgin a while back for a couple games but then i deleted the account because i stopped pc gaming and now i recent came back to pc gaming but now dam orgin and ea got fucking worse i mean fucking worse over the years and how the fuck are they still in business it cant be the movies and consoles games thats keeping them in business thats for sure and it cant be there pc service because everyone fucking hates it so fucking much so wtf is keeping them in business i mean if they go out of busness then steam is number 1 and is one place to get all the games steam is domnateing all of the other services so now we wont need more then one service for games soon steam will probly have all the pc games on there service but ea is still fighting ofc with steam about there games being on steam for the people that like orgin and ea fuck off and dont respond to this this is for the people that hate ea and orgin like me and anyone else and for people going to say do i know ea and orgin are the same thing yes i do i just put it out there for to tell you all they both suck

  • Robert

    i know how that dude feels steam ripped me off with gta 4 i demanded a refund and got nothing

  • eweatinobasued

    guess im not “buying” EA games any more *flips bird if i can find a way to buy dlc off of steam for a game i didnt pay for that i want to support the game devs ill do that but EA haha **** them imo there must be a way to give the devs the finances period .. and screw EA way i see it it if a gamers union since people play games to make money as well as make games for money we shold be able to choose where we send and who we send our money to dev vs this kind of company id make sure EA didnt get one cent nothing more than a bank they are .. the developers are the ones that make the dough