SimCity is having issues right now and majority of people are unable to play the game.
One user was understandably frustrated with this and tried to ask a refunding citing the official EA press release which said “if you regrettably feel that we left you down, you can of course request a refund for your order.”
The customer service representative acknowledged the press release but then later added “it is also the our discretion to process a refund.”
Not only that he also mentioned that if the user tries to dispute it, his “account will be banned.”
You can check the screen grab of the conversation below. This was posted on the EA forums.
EA is upset with the reputation they have on the Internet as you can probably figure out from Peter Moore’s comments here accusing a website of using their negative reputation for traffic. However, when things like these happen where the consumer is unable to play the game they bought, it kind of shows why EA has such a negative reputation.
As you can see the above conversation, it was a really frustrating experience for the user. If you are facing issues with SimCity, it is advisable to wait for a few days so that the situation resolves since the core game is supposed to be very good.