EA are notorious for their customer support and there have been many cases where EA have simply refused refunds to people when they were dissatisfied with the fact that the game doesn’t work. The recent SimCity fiasco comes to mind.
However, there has been a change in their policy and they will not offer refunds. We have the full details on that. It’s called The Origin Great Game Guarantee.
To request a refund all you have to do is to go to your order page and click the link “request refunds”.
You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund–within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game’s release date if you pre-ordered it (whichever of these conditions happens first).
If something doesn’t work out—you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn’t play well with your video card—we’ve got your back.
You may return the game within the first 24 hours of launching it or withing 7 days of purchasing it or withing the first 7 days of the game’s release in case of pre-order.